top of page

FAQ - Frequently Asked Questions

How do I track my order?
 

You will be sent a tracking confirmation number to allow you to track your package. 

 

 

What are your delivery options?
 

Your order will be shipped to you in 1-2 weeks.  If you would like expedited shipping please contact us and we will be happy to provide you with specific rates. 

 

 

What payments do you accept?

 

We accept Mastercard, Visa, American Express and Discover.

 

Do you offer custom cuts or different colors of your overlays?

 

We offer custom designs, cuts and can cut any of our overlays in a specific color to match your school or theme ideas.  For custom designs or specific color requests email us today for a custom cut quote!

 

Do the extra cuts come attached to the overlay?
To help keep our costs down, extra cuts will come cut and ready for you to attach.  Please use images on 
the ordering pages to see where to attach extra cuts.
 

 

Are your paper products acid free?
 
We use acid free, archival quality, cardstock for all of our paper products.  All of our patterned papers are also acid free.  
 
Is your background paper attached to your overlay?
 
We do not attach our background paper to our overlays to allow you to customize and change the overlay to meet your specific needs. Pattern paper may vary with each overlay.  
 
 
Do you ship internationally?
 
We are able to ship to Canada.  Please contact us for shipping costs. 
 
 
How do I contact you for assistance?
 

We are available by email and will promptly respond to any questions or concerns you may have.  Our email address is:

 

scrapngomemories@gmail.com

 

 

bottom of page